FAQ – Help
How to reserve
How do I check availability or prices?
To check availability and obtain real-time rates for our accommodation or pitches
or pitches, nothing could be simpler !
Visit–our home page, and click on the “ BOOK “button at
right of this screen.
Add your dates of stay, the number of guests and indicate whether you would like a
or a pitch.
Click on “ Description “to see the details of the accommodation you are interested in.
All you have to do is make your choice. !
How do I book a stay?
– On our website, click on the “ BOOK “at the top right of the page
welcome. Leave–yourself it’s quick and secure.
– By phone: 05 58 08 06 40, by choosing option 2.
In all cases, you will be asked to provide the following information surname, first name and
date of birth of each participant, your address, your telephone number,
your e-mail address.
Reservations become effective and firm upon receipt of a 25% deposit. For
For more details, please consult the General Terms and Conditions.
How can I book several accommodations or pitches?
a single reservation. If you would like these accommodations to be side by side,
we offer the paying option “Preferential location” to be completed on the
reservation form, specifying that you would like to be “Side by side enter name
+ first name of your friends’/family’s reservation“. If this option is not
availableIf you have any special requests, please indicate them in “Stay remarks”. We’ll do our utmost to fulfill
your wishes, subject to availability.
different natural persons who know each other and are traveling together
for the same reasons on the same dates of stay is considered as a
group booking.
The accommodation offered on the website is intended exclusively for
individual customers.
For all group reservation requests, you must to
contact directly, by phone or e-mail via the Contact Form. We are
reserve the right to examine the request and either accept or reject it.–it
Can I choose my pitch?
We usually offer the option “preferential location” option.
check this option when booking and indicate your preferences. This option
is charged at €40.
If this option is unavailable you can indicate your preferences in the “
Remarks stay” on your booking form. Insofar as
availability, we youons to suit your needs.
Is it possible to put an option on a stay?
NoIt is not possible to place an option on a stay. All requests for
reservation must be firm.
Payment methods
What payment methods are available?
The easiest way to pay easy is to pay by credit card on our website
Internet or by phone (Visa, MasterCard, Eurocard and Carte Bleue). Payment by
credit card is secure.
Other payment options are : bank transfer, cheque bank check or
cheque ANCV Connect or paper vacation vouchers. You can also pay in 3x
free of charge.
Please note, 7 days before arrival, only payment by credit card is possible..
A deposit of 25% of the total amount is payable at the time of booking.
You can pay the rest later. The balance of your reservation is expected at the latest
30 days before the start of your stay.
To pay your balance, log on to your customer areaat the bottom right of the
home page.
Are vacation vouchers accepted?
Yes, ANCV vacation vouchers are acceptedin paper AND connect formats.
To pay with vacation vouchers, you must :
– Select the “Chèque vacances” payment method when booking.
– Send vacation vouchers by registered mail with acknowledgement of receipt
to the campsite address within 5 days of the booking request.
– The amount can be supplemented by a bank chequeor by another
means of payment.
A booking confirmation will be sent to you upon receipt of cheques by the
by the campsite.
What do our rates include?
of stay and the level of comfort of accommodation.
The price includes the accommodation booked as well as the services and activities offered by
the campsite :
– Children’s entertainment,
– Evening entertainment,
– Sports activities (except those listed at extra cost),
– Access to the swimming pool,
– Access to sanitary facilities.
The following services will be added to the posted rates rates:
– Taxes
– Visitors or additional persons,
– Pets,
– Additional vehicles,
– Activities offered outside the campsite,
– Drinks in the bar, restaurant and shops
– Cancellation guarantee or insurance,
– Access to Spaces, Centers Well–être et Spa & Balnéo
– Linen rental, except in rentals identified with **** or Premium
– Baby kit (bed + chair), except in rentals identified with **** or Premium
When will my account be debited?
If you have chosen to pay by credit card, the campsite will–village will debit your
bank account of a deposit of 25% at the time of confirmation of the stay, i.e.–
usually within 72 hours of your booking request.
How can I check that my reservation has been registered?
A booking request confirmation message is sent to you automatically by e-mail.
automatically by e-mail.
If you can’t find it, you can call us on 05 58 08 06 40 at
choosing option 3. Or you can connect to your customer area.
When and how do I pay the balance of my stay?
When do we pay?
The balance of your stay must be paid at the latest 30 days before your arrival at the
at the campsite.
How?
In the e-mail confirming your stay, click on “View my booking details”., ou
find your reservation on our websitevia your customer area.
Modification or cancellation of a reservation
How can I change my booking?
options) subject to availability.
This request must be made in writing to the campsite (by post or e-mail
via the Contact) no later than 15 days before the start of your stay. No
No deferrals will be accepted for the following season. Failing modification, you must
visit your your stay under the original booking conditions or cancel it according to the
cancellation insurance conditions.
Any request to increase the length of your stay will be subject to availability
according to availability and current rates.
terms and conditions.
Can I cancel my reservation?
You can cancel your at any time (with or without charges depending on the
dates). For refund details, please consult our conditions
general sales conditions.
How do I cancel my reservation?
With cancellation insurance?
1 – Inform us by e-mail at contact@aulacdebiscarrosse.com or by phone at 05 58 08 06 40
2 – To cancel your reservation, please declare your claim on the portal
FICHE Contact by choosing ‘Complaint’.
In order to comply with the reporting deadlines, you must report the claim within 5 days.
days following the event leading to cancellation.
Without cancellation insurance?
To cancel your reservation, please contact us by e-mail at contact@aulacdebiscarrosse.com or
by telephone on 05 58 08 06 40 as soon as you become aware of an event that could
result in cancellation
What is the cancellation guarantee?
campsitefor a fee of 4% of the total cost of the stay (for rentals and bare pitches).
Before your departure, if one of the following events occurs:
– serious illness, serious accident or death of a family member,
– serious illness or death (see extension)
– complications of pregnancy before the 8th month,
– significant material damage to your own property, necessitatingt
imperatively your presence,
– redundancy
– serious damage to your vehicle during the 96 working hours preceding the
1st day of your stay, provided that–the vehicle cannot be used to get you to your
place of stay,
– cancellation or modification of vacation dates by the employer.
For further details, consult thehe cancellation guarantee.
Why opt for the cancellation guarantee?
Cancellation cover allows you to be reimbursed for sums paid (after deducting the deductible) in a number of situations
deducted) for a wide range of situations, such as serious illness, redundancy
cancellation or modification of vacations, etc.
Find out more about the cover in the question: what is it?–what is the
cancellation.
Loyalty program
How does the loyalty program work?
If you have any questions about the Yelloh! Plus loyalty program, please contact
contact the Yelloh Village team directly.
Call 04.66.739.739, or e-mail yellohplus@yellohvillage.com.
Children
Are babies included in the accommodation's capacity?
YesBabies are included in the maximum capacity of the accommodation (rental or pitch).
accommodation (rental and pitch).
For rentals: the number of people indicated in the description must not be exceeded.
exceeded.
For pitches: the maximum capacity is 6 people, including children and babies.
included.
Is there a kids' club on the campsite? And a teen club?
Depending on the campsite
Are children aged 0 to 4 looked after by activity leaders?
NoOur teams of activity leaders will not take charge of children under 4
years of age.
Pets
Are pets allowed on the campsite?
Yes, pets are allowed on the campsiteexcept for dogs
1st and 2nd category dogs.
However, there will be a charge of €6 per night.
In all cases, dogs must be kept on a leash at all times. They are
prohibited in the vicinity of swimming pools, in food shops and in the
buildings. Animal vaccination records must be up to date.
Other business
How can I consult the campsite map?
The map is available in the “Documents to download” section, along with the
brochure.
Campsite map
Are rentals equipped with heating or air conditioning?
Some rentals are equipped with electric heating or air conditioning (reversible or
no). To be sure, simply consult the descriptions of our rentals on
our website.
Are terraces covered?
Some of them are. To be sure, read our product descriptions carefully.
rentals on our website.
Do rentals come with blankets?
Yes, blankets and pillows are always provided.
What are the possible arrival and departure times?
Arrival from 5 pm
Departure before 10am
For pitches:
Arrival from 12am
Departure before 11am
For pitches :
Arrival from 16h
Departure before 10am